1. What pricing plans are available?
- Startup Plan: S$720/month for 16 hours.
- Builder Plan: S$1430/month for 36 hours.
- Professional Plan: S$2750/month for 80 hours.
- By-the-Hour: S$50/hour for flexible needs.
2. What services are included in each plan?
All plans include business operations, digital marketing, customer service, and graphic design.
3. Are there any discounts for long-term commitments?
Yes, the Builder plan offers S$150 off for a 3-month commitment, and the Professional plan offers S$300 off for a 3-month commitment.
4. Can unused hours be rolled over to the next month?
Only the Professional plan allows rollover of up to 8 unutilized hours per month.
5. What happens if I need more hours than my plan provides?
You can purchase additional hours at the rate of S$50/hour.
6. Is there a setup fee for any of the plans?
No, there are no setup fees for any of the plans.
7. How do I upgrade or downgrade my plan?
Contact and inform our support team at least seven (7) days before the next billing cycle, which starts every 1st of the month.
8. Can I share the service with a colleague?
You can only share Client Outreach (*telemarketing*) tasks with a colleague.
9. What payment methods are accepted?
Payment methods are Bank transfer payable to "The Ally Unit Pte. Ltd." OCBC Current Account No.: 601460793001 or PayNow QR Code.
10. Is there a minimum contract period?
No, there is no minimum contract period. You can opt for monthly payments or take advantage of discounts for 3-month commitments.
11. What is the billing cycle and payment policy?
The billing cycle starts every 1st day of the month, and billing should be settled at the start of the billing cycle. Changing the billing cycle is not allowed, but changes to payment settlement can be considered subject to approval.
12. What is the cancellation policy?
You can cancel your plan at any time. However, refunds are not provided for the unused portion of the month. If you cancel after the 1st of the month, charges for that month will apply. Please note that if your plan includes rollover hours, these will expire upon cancellation. If you fail to confirm the plan renewal before the plan's expiration and decide to drop off after a few days, then you will no longer be on any plan. As such, service fees for tasks rendered will be hourly based. For detailed terms, feel free to ask.
For more information, visit our Subscription plans page
13. How does the company handle client confidentiality and data security?
Client confidentiality and data security are paramount. We have robust measures in place to ensure the protection of sensitive information.
14. For telemarketing services, is there a landline for me to use?
Yes, we have our own dedicated landline to support customer services scope of work.
15. Do you provide physical support?
No, all of our specialists support your business operations virtually and remotely..
16. Does the team go on annual leave?
No, we don't. We support your business operations all year round except on weekends and public holidays.